Terms and Conditions | Terms and Conditions
Last update: August 27, 2026
Terms and Conditions
1. Definition and acceptance
These Terms regulate the use of a website and platform hunting (waseed) and its services and integrations.
Waseed is a platform and technical product owned and managed by the Mohammed Omar Abdullah Al-Khaliki Trading Est.It is a registered facility in the Kingdom of Saudi Arabia. Commercial Registration No. 7042397633, Tax No. 312638001100003It is referred to in these terms as “and hunting”, “we” or “the platform”.
By creating an account, accepting an invitation, subscribing or using the service, the user acknowledges that he has read, understood and approved these terms, and that he has the capacity and authority to accept it from himself or from the facility he represents. If you do not agree to these terms, do not use the service.
2. Service Description
Availability and hunting platform to manage customer conversations through a single inbox. The service may include integrations with external channels such as TikTok, WhatsApp, Instagram, Facebook, email, live chat, etc., as well as user and team management tools. Conversations, reports, automation and other features are available by plan and release.
Properties may be added, modified or stopped to maintain safety, compliance or service development, taking into account the customer’s notice of essential changes when appropriate.
3. Accounts and eligibility
You must provide correct and up-to-date information when creating the account and signing up.
The account administrator is authorized to manage the workspace, add users, determine the authority, and link the channels.
The customer is responsible for the actions of his users and for the termination of the arrival of the person who is no longer authorized.
The confidentiality of the login data shall be maintained, the available protections are activated, and the fishing shall be reported upon suspected unauthorized access.
It is not permissible to share a personal account between multiple people if the plan or license mechanism requires a separate account for each user.
4. Connecting the external channels
When connecting an external channel, the client acknowledges that he is the owner of the account or a system authorized to link it and grant the required powers. The channel is subject to the terms of its provider, policies and technical constraints, including reply windows, message types, usage rates, commercial account requirements and review.
The channel provider may change its interfaces, powers or prices, or stop the service without control and hunting. It does not guarantee and hunt for the continuation of any external integration or the availability of all its characteristics, but it seeks to maintain the subsidized integration within the limits of technical and contractual capabilities.
5. Use TikTok Business Messaging
When linking a TikTok Business account:
The customer must be authorized to manage the account and use the official authorization path.
Use and catch powers to perform the jobs approved by the account holder, such as receiving and displaying supported direct messages, sending employee responses and synchronizing message statuses.
The service may not be used to send unwanted messages, scam in reply windows, message limits, or start conversations in such a way that TikTok is prohibited.
The client remains responsible for the content of his responses and his commitment to TikTok policies and applicable systems.
Continuing integration may require re-authorization, update account settings when the symbols are finished, or change TikTok requirements.
6. Subscriptions and Fees
The plan, quotation, or subscription order determines the fees, billing cycle, usage limits, and benefits included.
Fees are paid in advance unless the offer or invoice stipulates otherwise, and the taxes shall be added according to the regulations.
Additional charges may apply to users, conversations, storage, services or uses beyond plan limits, if shown on the price, bid, or upgrade request.
External channels, telecommunications or payment providers may charge independent fees that are not included in the subscription and hunting unless expressly stated otherwise.
Fees paid for periods of use or active benefits shall not be refunded, and any refundable amounts shall be subject to the stated refund policy, the agreed-upon offer and the legally established compulsory rights.
7. Renewal and cancellation
Subscriptions are renewed according to the course shown upon purchase, presentation or invoice. The customer can request to stop the renewal before the next billing appointment via the approved channels. Cancellation stops future renewal and does not automatically erase data. Access remains available until the end of the paid period unless the suspension is due to a violation, security risk, or otherwise provided for by the agreement.
The customer must export the data he needs before the subscription expires. After the advertised or reasonable retention period has expired, the hunting of the workspace deletion and its data may be in accordance with the privacy policy and data deletion policy.
8. Acceptable use
The service should be used as a legitimate and professional use. It is prohibited, for example:
Sending spam, fraudulent, misleading or unwanted messages.
Violation of privacy, intellectual property rights or confidentiality of communications.
Processing data without a systemic basis or approval.
Impersonation of a person or entity or providing false information.
Posting illegal, harmful, abusive, or inciting hatred or violence.
Attempting to hack the platform or bypass the powers, limits or technical constraints.
Introducing malware, disrupting the service, or testing vulnerabilities without a written permit.
Reselling or granting access to the service outside of the plan or agreement permitted.
Use channel data to build advertising audiences or objects that the channel provider’s policies are prohibited.
9. Customer Responsibilities and Data
The client shall reserve his rights to the data and the content that he enters or links to the service. Client and Hunting are granted a limited licensing to process such data as necessary to provide, secure, support and comply with the systems.
The client is responsible for:
There is a systemic basis for collecting, processing and transmitting clients’ data through channels.
Posting privacy notices and obtaining the necessary approvals.
The validity of the content, messages and instructions sent by its users.
Determine the appropriate powers and review the connected users and channels.
Not uploading sensitive or prohibited data, except when there is a necessity, a regular basis, and appropriate controls, and as permitted by the service.
10. Privacy and Data Protection
The Privacy Policy describes how personal data is processed and hunted, and is part of these Terms. When processing and hunting conversations on behalf of the client, the customer usually acts as a controller, operates and hunts as a processor, unless the nature of the processing or the systems otherwise requires.
The parties may agree on an extension to process the data when needed. The client is obligated not to direct and hunt for handling in violation of the regulations or the rights of the data holders.
11. Intellectual Property
The platform, its software, designs, signs, documents, content and intellectual rights are owned by the platform, and its hunting or its licensors. These Terms don’t give the customer any ownership in the service, but rather give them a limited, non-exclusive and non-transferable right to be used during the subscription period and according to the plan.
The platform may not be copied, modified, dismantled or reversely engineered, created derived works or the removal of human rights notices, except within the limits that may not be legally prohibited.
12. User Notes
If the user submits suggestions or ideas for improving the service, hunting and development of their use may be without financial obligation, provided that this does not lead to the unlawful disclosure of confidential customer information or personal data.
13. Availability and support
We seek to provide the service in a stable manner, but maintenance, malfunctions, or interruptions caused by the Internet, hosting providers, external channels, or uncontrolled causes may occur. A scheduled or emergency maintenance may be performed, and we will try to reduce its impact and notify customers of the essential cessation when this is practical.
Provides support and response levels according to the plan or agreement. No discretionary response time is a guarantee of a solution within a specified period unless there is a written service level agreement.
14. Comment and finish
Hunting or accounting may be credited at:
Failure to pay the fees due.
Violation of these Terms, Channels or Regulations Policy.
Having a security risk, fraud or abuse.
Request a competent authority or channel provider.
Urgent need to protect the platform, customers or others.
We will try, when appropriate, to notify the client and give him a reasonable opportunity to correct the violation. The account may be terminated in serious, recurrent or inaccessible cases.
15. Experimental Services
Some properties may be available in beta or preview. These characteristics are provided “as is” and may change or stop, and should not be relied upon in critical business unless it is officially adopted.
16. Disclaimer
The service is provided as much as available and according to the announced characteristics. To the extent permitted by the system, it does not guarantee that the service is completely free of interruptions or errors, or that the results of automation or external integrations are suitable for every purpose.
Essid is not a party to the relationship between the client and its clients or between the client and the channel provider, and is not responsible for the content of the customer’s messages, products, services or obligations towards third parties.
17. Limits of Responsibility
To the extent permitted by the system, fishing is not responsible for indirect, dependency, loss of profit, reputation or data resulting from reasons under reasonable control or service abuse.
In all cases, with the exception of liability that may not be legally excluded, the total liability and hunting for the claims relating to the service does not exceed the value of the customer’s charges for the service during the three months, directly preceding the event-oriented event.
18. Compensation
The client shall be liable for claims, damages and costs arising from its content, its illegal use of service or its violation of the rights of third parties, or channel policies or conditions, to the extent permitted by the system and after providing an appropriate opportunity for it to participate in the defense of the claim.
19. Force majeure
No party is responsible for delays or non-implementation caused by unreasonable events, such as natural disasters, interruption of communications, government decisions, public cyber-attacks, or the failure of a primary channel provider, provided that the affected party takes reasonable steps to reduce impact.
20. Modifications
These Terms may be updated to reflect service, system or channel changes. The new version is published with the update date, and provides an appropriate notice of essential changes. If the customer does not agree to a substantial amendment, he can stop the renewal and termination of use in accordance with the provisions of the repeal, subject to the legally enforced rights established by law.
21. System and Specialization
These Terms are subject to the regulations of the Kingdom of Saudi Arabia. The disputes shall be amicable as much as possible, and if this is not possible, the competent courts in the Kingdom of Saudi Arabia shall be competent, unless otherwise required by the system.
22. General Provisions
These Terms represent with the Offer or Subscription Order and the Privacy Policy the entire agreement relating to the Service, unless there is a private written contract.
If a private contract signed with these Terms conflicts, the private contract shall be provided within the limits of the conflict.
The invalidity of a judgment does not affect the rest of the provisions.
Not exercising a right that is not considered a waiver.
The client may not transfer his rights or obligations without written consent, and the transfer of the agreement may be transferred within the restructuring or transfer of business while protecting the rights of the client.
23. Communication
Product and Platform: hunting (waseed)
Owner and operator: Mohammed Omar Abdullah Al-Khaliji Trading Est
Commercial Register: 7042397633
Tax number: 312638001100003
Email:
support@trywaseed.comWebsite:
https://trywaseed.comCountry:#ATFP_Close_Translate_SPAN# Saudi Arabia
24. The approved language
Terms are available in Arabic and English. When there is a conflict or difference in interpretation, the Arabic version is the reference, unless the system requires otherwise.