delete data | Data Deletion Instructions

Last update: August 27, 2026

Delete data

1. Introduction

This page shows how to request deletion of data associated with services hunting (waseed), including account data, workspace, conversations and data received from connected channels such as TikTok.

Waseed is a platform and technical product owned and managed by the Mohammed Omar Abdullah Al-Khaliki Trading Est.It is a registered facility in the Kingdom of Saudi Arabia. Commercial Registration No. 7042397633, Tax No. 312638001100003.

2. What can you order?

You can order one or more of the following, according to your validity and applicable systems:

• Delete your personal user account in and hunt.
• Delete the entire facility’s workspace and data.
• Delete specific chat or contact data.
• Delete the data received from a connected channel, including TikTok.
• Separate the channel and unlock its access codes.
• Correct the data or get a copy of it before deletion.

3. TikTok Account Separation or Other Channel

The workspace administrator can stop future access in one of two ways:

1. Enter and hunt, then go to Settings → Inbox/channels Select the connected channel, then separate it, or delete your inbox, if this option is available.
2. The Waseed app is deactivated from the channel provider, such as TikTok Business settings.

Separation of the channel stops future synchronization and unusing access codes, but does not automatically delete previous conversations stored in and hunting. To delete the previous data, a request to delete should be submitted according to the steps below.

4. Submit a request for deletion

Submit your request to:

support@trywaseed.com

Use the message title:

Request to delete data and hunt — waseed data deletion request

It is preferable to include:

• full name.
• Email or mobile number associated with the account.
• The name of the facility or the workspace.
• The channel concerned, such as TikTok, the commercial account identifier or username, if any.
• Description of the data to be deleted: the entire account, workspace, specific channel, conversation or contact.
• Whether you want to get a copy of your data before deletion.

Do not send passwords, login codes, Client Secret, or access codes via email.

5. Identity and validity verification

To protect data from unauthorized deletion, we may request additional information to verify the identity, account ownership, or the applicant’s authority to represent the entity. If the request relates to conversation data controlled by a client facility, we may refer the request to the workspace official or cooperate with him prior to implementation.

6. Implementation of the request and the expected duration

We will confirm the receipt and review of the order, and we will usually complete the correct deletion request within 30 days of completing the verification and obtaining the necessary information. If the application is complex, extensive or requires coordination with a client or channel provider, we will inform the applicant of any justified extension or additional information required.

After accepting the application, we take appropriate action, which may include:

• Delete or disable the user’s account.
• Delete conversations, attachments and contacts included.
• Delete access and update codes and channel credentials.
• End the synchronization and scheduled channel-related synchronization.
• Delete the workspace if the request is issued by an authorized official and the contractual and financial obligations are fulfilled.

7. Backups

Limited copies of the deleted data may remain in isolated backups until the backup cycle is completed. These versions are not used for normal operational purposes, and are usually still within a period not exceeding 90 days, unless the system requires a longer period of time or is a security or technical justification.

8. Cases in which we may keep some data

We may refuse to delete some data or keep the minimum required when required or systematic, including:

• Financial records, invoices and data needed for tax and accounting obligations.
• Protecting, exercising, or defending legal rights.
• Preventing fraud and abuse and protecting the platform’s security.
• Implementation of a judicial, regulatory or legal obligation.
• The data that has become anonymous in a way that does not allow the identification of its owner.

We will explain why part of the request will not be executed when the disclosure of the cause is permitted.

9. Effect of deletion

The deletion may be final and non-refundable, and may result in channels, automation, reports and loss of chat log. The customer must export any data he needs before requesting to delete the workspace.

Deleting data from and hunting does not necessarily delet the copy held by the channel provider or the other party in the conversation; That party must be contacted or used to exercise the rights relating to its copy.

10. End User Requests

If you’re the ultimate user, you’ve contacted a used and hunting facility, then that facility might be the controller of your chat data. You can contact her directly, or write to us with the name of the facility and the channel, and we will cooperate with it to process your request according to the regular roles.

11. Communication and complaints

• Product and Platform: hunting (waseed)
• Owner and operator: Mohammed Omar Abdullah Al-Khaliji Trading Est
• Commercial Register: 7042397633
• Tax number: 312638001100003
• Email: support@trywaseed.com
• Location: https://trywaseed.com
• Country:#ATFP_Close_Translate_SPAN# Saudi Arabia

The owner of the data can file a complaint with the Saudi Data and Artificial Intelligence Authority (SDAYA), according to the available statutory procedures.

12. The approved language

These instructions are available in Arabic and English. When there is a conflict or difference in interpretation, the Arabic version is the reference, unless the system requires otherwise.